Terms of Service

1. Who these terms are between

These Terms of Service (“Terms”) are a legal agreement between the school named in the subscription (“School”, “you”, “your”) and KK GLISTER TECHNOLOGY, a Nigerian company registered with the Corporate Affairs Commission under RC 8171020 (“SmartSchools”, “we”, “us”). By creating a school account or using the service, you confirm you have authority to bind the School to these Terms.

2. The service

SmartSchools is a web-based school management platform. The full feature set is described at smartschools.site/features. We may update, add, or remove features from time to time, provided that material removals during an active paid term are accompanied by a pro-rata refund or a suitable replacement.

3. Free trial

• New schools get a 90-day free trial on the Basic tier. No card is required.
• During the trial, AI generation is capped at the Basic tier limit shown on the pricing page.
• At the end of the trial, the School must choose a paid tier and billing period to keep access. If no paid subscription is started, the school account enters a grace period, then a read-only state, then suspension, in line with the dates displayed in the school’s billing page.
• Data entered during the trial is retained after the trial ends — you can pick a paid tier and continue where you left off.

4. Subscription and billing

4.1 Tiers and periods

SmartSchools is offered in three tiers — Basic, Premium, and Premium+ — each available as Monthly, Term (3 months), or Annual (12 months). Current prices and AI limits are shown at smartschools.site/pricing.

4.2 Payment

All payments are processed in Naira via Flutterwave. By starting a paid subscription, the School authorises SmartSchools to charge the selected amount via Flutterwave for the selected period.

4.3 Renewal

Subscriptions do not auto-renew. When the paid period ends, the School is prompted to renew. If the subscription is not renewed, the school account moves into the grace period, read-only state, and eventually suspension, following the dates displayed in the billing page.

4.4 Price changes

We may change prices for future billing periods. Price changes do not affect a period already paid for. We give at least 30 days’ notice by email before a price change takes effect.

4.5 AI limits

Each tier has a monthly AI generation limit, shown at smartschools.site/pricing. The limit resets on the 1st of each calendar month, regardless of the billing period. Unused generations do not roll over. Premium+ has no monthly cap.

5. Refund policy

5.1 First paid subscription

If the School is not satisfied with its first paid subscription, it can request a full refund in writing within 14 days of the payment date, provided the School has used fewer than 100 AI generations in that period. The refund is processed via the original payment method within 14 business days.

5.2 Renewals

Refunds are not available for renewal payments. If a renewal was made in error, contact support@smartschools.site within 7 days and we will evaluate the request on a case-by-case basis.

5.3 Partial periods

If the School cancels a paid subscription mid-period, no refund is issued for the unused portion. Access continues until the paid period ends.

5.4 Service failure

If SmartSchools is unavailable for more than 48 continuous hours due to a fault on our side (excluding scheduled maintenance or force majeure events), the School is entitled to a pro-rata refund of the affected days.

5.5 Statutory rights

Nothing in this section limits any consumer right the School has under the Federal Competition and Consumer Protection Act 2018 or any other applicable Nigerian law.

6. AI-generated content

SmartSchools uses third-party AI providers to generate question sets, lesson plans, lesson notes, schemes of work, report interpretations, and fee plans. AI output is a draft. It may contain inaccuracies, omissions, or content not appropriate for a specific class.

• The School, through its teachers and administrators, is responsible for reviewing, editing, and approving any AI output before it reaches students or parents.
• We do not warrant the accuracy or fitness of AI-generated content for any specific educational purpose.
• We are not liable for academic, disciplinary, or reputational consequences arising from AI output the School chose to use without review.

7. Acceptable use

The School agrees not to:

• Use SmartSchools to store or transmit data it has no lawful right to process
• Attempt to bypass AI generation limits, seat limits, or billing controls
• Reverse-engineer, scrape, or resell the platform without written permission
• Upload content that is defamatory, illegal, or infringes third-party rights
• Use the AI features for purposes other than the educational operations described in the service

8. Data ownership

The School owns all data it uploads or generates inside the platform, including student records, staff records, exam scores, and parent records. SmartSchools acts as a data processor for this data and will not access it except to operate the service, resolve a support request, or comply with the law. The School can request a complete export of its data at any time by emailing support@smartschools.site.

Aggregated, anonymised operational data (e.g. total number of exams created on the platform) may be used to improve the service and is not considered School data.

9. Service availability

We target 99% monthly uptime for the paid service. There is no uptime commitment during the free trial. Scheduled maintenance is announced at least 24 hours in advance by email and typically runs outside Nigerian business hours.

10. Suspension and termination

10.1 By the School

The School may stop using the service at any time. Cancelling a subscription stops future billing; access continues until the current paid period ends.

10.2 By SmartSchools

We may suspend or terminate the School’s access if:

• The School fails to pay for a renewal period
• The School materially breaches these Terms (e.g. attempts to bypass AI limits, uses the platform for illegal content)
• We are legally required to do so by a Nigerian court order or regulatory directive

Where the termination is not due to the School’s breach, we issue a pro-rata refund for the unused period.

10.3 After termination

Data is retained for 30 days after termination to allow recovery, then deleted, except where retention is required by Nigerian law (financial records are retained for 7 years).

11. Limitation of liability

To the maximum extent permitted by Nigerian law, SmartSchools is not liable for indirect, incidental, or consequential losses, including lost profits, lost data (beyond the value of restoring it from our backups), or damage to reputation.

Our total liability for any claim arising under these Terms is limited to the amount the School paid to SmartSchools in the 12 months preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits liability for fraud, death or personal injury caused by negligence, or any liability that cannot be excluded under Nigerian law.

12. Force majeure

Neither party is liable for delays or failures caused by events beyond its reasonable control, including network outages at our hosting or database providers, natural disasters, government action, or civil unrest.

13. Dispute resolution and governing law

13.1 Negotiation

If a dispute arises, the parties agree to first attempt to resolve it through good-faith negotiation. Written notice of the dispute should be sent to legal@smartschools.site, describing the issue and the outcome sought.

13.2 Mediation

If negotiation does not resolve the dispute within 30 days, the parties agree to attempt mediation through the Lagos Multi-Door Courthouse (LMDC) or an equivalent accredited mediation centre in Nigeria. The cost of mediation is shared equally unless the mediator decides otherwise.

13.3 Courts

If mediation fails, the dispute is resolved by the courts of the State in Nigeria where the School is registered. If the School’s registered State is unclear, the courts of Lagos State have exclusive jurisdiction.

13.4 Governing law

These Terms are governed by the laws of the Federal Republic of Nigeria. Consumer protection is governed by the Federal Competition and Consumer Protection Act 2018; personal data handling is governed by the Nigeria Data Protection Act 2023.

14. Changes to these terms

We may update these Terms. If the change is material, we notify the School by email at least 30 days before the change takes effect. Continued use of the service after the effective date constitutes acceptance of the updated Terms.

15. Contact

KK GLISTER TECHNOLOGY
RC 8171020
Legal enquiries: legal@smartschools.site
General support: support@smartschools.site

See also: Privacy Policy.